White Series - SmartThings - Firmware Update Issues

Any recommendations if the update seems to fail to push? I’m also on st, and saw the update option come up a few days ago. Two dimmers updated, but the rest failed.

Same here

Do you mean the update went through the process (LED turned green and flashed from 0 - 100%)?

If that is the case I am wondering if it did finish but it just isn’t reflected in the system yet. Can you provide some more information on the process and more details on where you are checking? Maybe provide screenshots if possible.

Im away till Monday unfortunately. However, I went to my smartthings app, saw the option to update and clicked update. It updated two of my switches to 1.1.5, but the rest hung on “updating" in the smartthings information display then went back to saying update available and showing 1.0.5 (because it didnt update). I’ll share the screenshot.

I’m seeing the same behavior with Smartthings on one of my switches, despite it working normally otherwise. I also tried pulling the air‑gap and leaving it disconnected for a few minutes, but that didn’t help.

I ran into something similar when updating my switches but I was using only Apple home. When you tapped on update it probably initiated an update across all your switches. In my case one switch actually successfully updated and the rest then just showed a continuous updating status. I rebooted my Apple TV that was set to be the main hub for the matter / thread system. When I did this then the switches again were showing that instead of “updating “ that an update was available. Then by going to each switch and selecting its “accessories settings “ I then got an update button there that just updated that switch. Then letting each individual switch update and giving them a couple of minutes after updating before going on and doing the next switch worked perfectly. So you might want to try doing a cold restart on the smart things hub and see if you can get it back to where the devices show update available again. Hopefully this will work for you as well as it did for me when I rebooted my main hub.

After my first couple of successes updating, the last few updates go as others gave described. I press update, it says requesting update and the option to update goes away for maybe half a day, and eventually it comes back with no updating occuring.

It might be useful to reach out to SmartThings support as it seems there might be a bug in their matter OTA implementation (maybe Apple to?). I’ll send a message to my ST contact to see if they are aware of anything.

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@cxh9055 I did hear back from ST and they are interested in troubleshooting if you are still having problems. It would require some time frames of the problem and submitting some hub logs. Let me know if you are interested or if the issue resolved itself.

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I can submit logs, but currious enough, two nights ago all of mine magically went through the update successfully, this was without me touching anything for the past week. Almost like you talked to them, something got fixed, and pending updates got pushed :thinking: :wink: dont know if the same is true for others.

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Same here, maybe related to the new hub firmware.

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