Some feedback for the Inovelli team here (@Courtney_Inovelli / @EricM_Inovelli / @Kaleb_Inovelli ):
I love Inovelli products, and the mission y’all seem to be driving for, but feel like the biggest thing hindering Inovelli is on the communications side.
As an example of this, for those who backed via indiegogo and weren’t previously part of the Inovelli community, they’d expected to see all updates via indiegogo and so were often left in the dark for extended periods, even though updates had been posted to the forums. This was eventually corrected, but not before significant friction was encountered.
Now we’re kind of seeing similar pains with communication again, where the blue series mmwave post has been closed, there is nobody responding to the posts backers have made on indiegogo (and some are having some serious issues and highly significant concerns), and no hard date of ‘you’ll hear from us again by X date’. A post saying that backers shipments are going out “~now” came nearly two weeks ago, but there was no commitment as to when folks should expect their items, leaving many of us guessing as to when we should see our orders.
I fully understand that the logistics are likely complicated, and giving everyone their own individualized shipping dates is likely impossible, but it’d be extremely helpful if we had both consistency in comms, as well as expectations set so we’re not left to wonder what’s going on. I’d be happy with something as simple as ‘We expect that all orders should be fulfilled (e.g. delivered to your door) before end of the year, and if that changes, we’ll update | here | (tell us where we should expect to hear about any changes to the timing)’.
As it stands, I’ve no idea when I should expect to even hear anything more from Inovelli about the 10 switches I’m supposed to receive, let alone when I’m supposed to receive them - only that they should’ve shipped last week (based on this post), and that I don’t have them yet… Checking fedex and ups, they’ve not picked up any shipments directed my way, so to me at least, this signals that there’s some kind of problem, though I’ve no way of confirming whether or not that’s the case.
As a customer, it doesn’t really leave me with the warm fuzzies, and I hope you can understand how all this can leave us feeling a bit lost here.
Hopefully this can be streamlined going forward!