I’m running V1.0.0 of a White series/Matter VTM36 Fan/Canopy module. My issue is that the device, after several weeks of normal usage “disconnects/drops” from the Matter network - I’m using Hubitat as my primary hub, and Apple Home to originally provision the device. When it fails, the parent devi…

[image] zdavis28: direct me to someone who can give us a full refund for these devices [image]

Looks like the canopy will get matter 1.5 https://community.inovelli.com/t/inovelli-2026-our-priorities-our-roadmap-and-whats-ahead/

Hi @Eric_Inovelli , any updates on the canopy? Some of us know you guys are working on it, ignore the others who’ve forgotten what they signed up for.

I would also love an update. I have two modules both in an awkwardly high ceiling and have had to reset them three times in the past three months. It’s annoying enough that the next time it happens I’m just biting the bullet - running new wire through the ceiling and trashing them.

I also experience this issue. I have two VTM36s connected to a VTM31-SN. About twice a week I need to pull the air gap on the VTM31 to reset the canopy modules, which become unresponsive randomly. Occurs to both modules, not at the same time without any identifiable pattern. Makes the whole family c…

[image] Eric_Inovelli: may Bump

I’ve posted about a similar issue which may ended up being the same issue. But for me, it completely disconnected from the thread network after a power outage so flipping the breaker does nothing for me. I’ve had 2 days of storming here in GA and it does seem to matter if the power goes out for a m…

Happened to me for the first time, but because I Installed it to the dimmer like the guide suggested (wiring it so the fan module always has power, not just by setting smart bulb mode), I can’t reset it with air gapping the smart switch. I think the thing that gets me isn’t the bug, it’s new produc…

Very aware that this is not a “solution” so much as advice going forward… The On/Off switch operates exactly the same as a Dimmer when paired to a Canopy Module in smart bulb mode, while still allowing you to run the module off of the Load terminal on the switch. This way, if needed, you can pull t…

VTM36 - White/Matter Fan/Canopy Module becomes unresponsive

Product Support Hardware & Firmware Help

andrewk June 10, 2026, 10:53pm 38

He posted a few days ago in the VTM36 changelog, a beta is available: