Please only answer this if you have the following issue:
Manual control of your switch does nothing to turn on/off the fan and/or lights, however, it does still report the status to your hub.
If you do not have this specific issue, please start a separate thread as we do not want to confuse the data-points.
Here’s where we’ll collect any information important to the issue we’re seeing with the light switch losing communication with the fan canopy module as noted here:
First, terribly sorry for this issue – this was presented to the manufacturer early on in the beta process and they claimed to have fixed it and even said they had 20 modules running for two weeks straight with commands being sent to/from the switch to the module with no issues. So, we do not think it is an RF issue at this point. What we are interested in understanding is around the hardware used with the canopy.
Here are the questions we have:
- What Fan (Make/Model) do you have? This is important.
- Does your fan have pull-chains or is it remote operated? (If pull-chain, make sure to set it to high)
- What wiring schematic are you following? Schematics can be found here: LZW36 Wiring Schematics – NOTE: Please let us know if you have any alternate wiring
- How far from the canopy module is your switch?
- What is the estimated temperature in your house?
- Can you give pics of the canopy installation (show how it’s sitting in the canopy and how it’s wired?
- Do you have any access points near the fan?
- Would you consider your 2.4 GHz network large or overworked?
If we come up with any other questions or you can think of any, please let us know. The manufacturer is also actively monitoring this thread and may jump in as well.